Refund & Cancellation
Last updated: November 25, 2025
Quick Summary
- 7-day refund window from purchase
- 5-10 business days processing
- Refund to original payment method
- Cancel anytime with prorated refunds
1. Refund Eligibility
Eligible if requested within 7 days of purchase, no Terms violations, and account not terminated for abuse.
Not eligible: requests after 7 days, ToS violations, partial months, heavily discounted purchases.
2. Refund Timeline
- Acknowledgment: Within 24 hours
- Review: 2-3 business days
- Initiation: 1-2 business days after approval
- Bank processing: 3-5 business days
- Total: 5-10 business days
3. Cancellation
Monthly: Cancel anytime, access continues until period end.
Annual: Prorated refund for unused months minus 10% termination fee.
4. How to Request
Email support@azyst.com with subject "Refund Request", your account email, reason, and transaction ID.
5. Contact
Email: support@azyst.com
Response Time: Within 24 hours on business days